Internet Banking FAQ's?
Welcome to High Plains Bank Internet Banking - the easiest way to bank online!
This page provides a guide to Frequently Asked Questions about High Plains
Bank Internet Banking. If you have other problems or questions, please contact
us through High Plains Bank Internet
Banking or call customer service at 1-800-984-0010 or 719-765-4000. Select
an area below for Frequently Asked Questions on each area.
General
Q: What is High Plains Bank Internet Banking?
A: High Plains Bank Internet Banking is a free service that
allows High Plains Bank customers to access their accounts, along with the
ability to carry out several kinds of financial transactions through the internet.
Free account access through High Plains Bank Internet Banking is available
24 hours a day, 7 days a week. Once enrolled, High Plains Bank customers also
have access to Customer Service, Internet Bill Pay, checking and savings accounts,
account statements, financial calculators, alerts, reminders, and much more.
View our Internet
Banking Demo for a better understanding of the services
available through High Plains Bank Internet Banking.
^Return to Top^
Q: How much does High Plains Bank Internet Banking cost?
A: High Plains Bank Internet Banking is free to High Plains
Bank customers. (Also see High
Plains Bank Internet Bill Pay)
^Return to Top^
Q: What are the access requirements for High Plains Bank Internet
Banking?
A: To enroll in free High Plains Bank Internet Banking, you
need to have the following with High Plains Bank:
- Checking
- Savings
- Certificate of Deposit or
- Loan account
System Requirements
- Computer with Internet Browser (Netscape Navigator® version 7.0 or
higher or Microsoft® Internet Explorer 6.0 or higher)
- Internet access
Note: To sign up for optional bill payment services in High Plains Bank
Internet Banking, you must have a High Plains Bank Checking or Savings Account.
^Return to Top^
Q: How is my personal information protected within High Plains Bank
Internet Banking?
A: High Plains Bank is committed to protecting your personal
information. Strict policies and procedures are in place to ensure your account
information is kept confidential. Only authorized signers can access account
information. Every effort is made to protect our customers from fraud. When
you sign up for Internet Banking you will submit your Social Security Number.
We will not initiate a request for sensitive information from you afer that
(i.e., Social Security Number, User ID, Password, or account number). If you
receive an email that requests this type of sensitive information, you should
be suspicious of it. We strongly suggest that you do not share your User ID,
Password, or account number with anyone.
^Return to Top^
Q: Where can I find High Plains Bank Internet Banking on the Internet?
A: Go to http://www.highplainsbank.com and click on the Internet
Banking button in the left hand column. Once you have been routed to the Login
screen, you can create a bookmark in your browser to make it easier to return
for future banking sessions.
^Return to Top^
Q: What customer service offerings are available with High Plains
Bank Internet Banking?
A: As a High Plains Bank Internet Banking customer, you may
do all of the following:· Request a new checking or savings account · Sign
up for an alert so you know when your statement is ready online· Request
a reminder related to your account balance · Enroll in High Plains Bank
Internet Bill Pay · Reorder checks or deposit slips· Request
Traveler’s Cheques, official checks, and foreign currency via email· Email
High Plains Bank Internet Banking Customer Service · Change your Internet
Banking Password · Locate High Plains Bank branches or ATMs
^Return to Top^
Q: How can I pay my bills using High Plains Bank Internet Banking?
A: Once your High Plains Bank Internet Banking User ID and
Password is established, you may enroll for High Plains Bank Internet Bill
Pay. With Internet Bill Pay, you can receive, review and pay all your bills
online quickly and easily - anytime, anywhere. Automatic bill payments can
be set up in advance to ensure that recurring bills are paid in a timely manner.
All payments are processed internally not at a third party. Learn more about
High Plains
Bank Internet Bill Pay.
^Return to Top^
Q: Can I preview High Plains Bank Internet Banking before I enroll?
A: Yes. Check out our Internet
Banking Demo for a detailed
preview of the many valuable High Plains Bank Internet Banking services and
features.
^Return to Top^
Macintosh is a registered trademark of Apple Computer, Inc. Microsoft
and Windows are registered trademarks of Microsoft Corporation. Netscape
and Netscape Navigator are registered trademarks of Netscape Communications
Corporation in the United States and other countries. Quicken is a registered
trademark of Intuit Inc.
|
